LOOK BELOW FOR THE TYPE OF APPOINTMENT YOU WANT TO BOOK

PLEASE NOTE:

YOU CAN ONLY BOOK ONE ASSESSMENT OR INTERVENTION PER DAY

MISSED APPOINTMENT/LATE CANCELLATION POLICY

PLEASE BE AWARE OF OUR POLICY BEFORE BOOKING AN APPOINTMENT

Do not book an appointment if you do not accept this policy.

 

We will consider you to have consented to this policy upon booking an appointment.
 
Failure to attend an appointment and/or failure to provide 24-hours notice of cancellation for an appointment – including phone and video appointments – will be invoiced as a “no-show”.
 
 
This is strictly enforced. No excuse will be accepted as grounds to waive the “no-show” fee.
  • “No-show” fees for an appointment that is less than 20 minutes is $50.
  • “No-show” fees for an appointment that is more than 20 minutes is $100.
  • At this time, we do not have “no-show” fees for missing/late cancellations of group counselling appointments.
  • Patients will not be able to continue using our services until outstanding balances are paid.

NOTIFICATION FOR IN-PERSON APPOINTMENTS DURING COVID LOCKDOWN

PLEASE BE AWARE OF OUR COVID POLICY BEFORE BOOKING AN APPOINTMENT.
 
WE WILL CONSIDER YOU TO HAVE CONSENTED TO THIS POLICY UPON BOOKING AN APPOINTMENT.